Support
We read every message
Something not working, or just a question? Most answers are below. If yours isn't, email hello@presentcompanycards.com and a real person will write back.
How do I restore my purchases?
Open Present Company, go to Settings, and tap Restore Purchases. Make sure you're signed in to the App Store with the same Apple ID you used to buy. Restoring is always free.
Packs and All Access both restore this way, on any iPhone signed in with that Apple ID.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, tap Subscriptions, choose Present Company, then tap Cancel Subscription.
Cancel at least 24 hours before your renewal date to avoid the next charge. You keep All Access until the end of the period you've paid for. If you're on the 7-day free trial, cancel at least 24 hours before it ends and you won't be charged.
Can my family use my All Access subscription?
Yes. All Access works with Apple Family Sharing, so one subscription covers everyone in your Family Sharing group, each on their own device. Make sure subscription sharing is turned on: open Settings, tap your name, tap Family Sharing, then Subscriptions.
Family members open Present Company on their own iPhone and tap Restore Purchases if their decks don't open right away.
I paid, but my decks are still locked.
First, try Restore Purchases in Settings, and check that you're using the Apple ID you bought with. If that doesn't fix it, email us with the date of your purchase and what you bought. Please don't send card numbers or receipts with payment details: we never need them.
How do I get a refund?
Apple processes every purchase in the app, so refunds go through Apple. Request one at reportaproblem.apple.com. If something went wrong on our side, tell us too, so we can fix it.
Where can I buy the printed decks?
Pre-orders are opening for the first three: Still Curious, Now That We’re Grown, and Pull Up a Chair. Each has 61 to 72 poker-size cards, depending on the deck, on linen-finish, black-core stock, in a rigid two-piece box. A deck is $24, or $59 for all three, and the first run ships in time for the holidays. The other eight decks are in the app now and coming to print; join the waitlist for the one you want.
What is Present Company Monthly?
Present Company Monthly is our subscription box: $24 a month, shipping included. Each box has a new limited-run deck you can't buy anywhere else and a note from us, and your first box includes a code for a year of All Access in the app. Cancel anytime. You can also give it as a prepaid gift: 3 months for $69, 6 months for $135, or 12 months for $259. It isn't available yet, so join the waitlist to hear when it opens.
Does the app collect my data?
No. There are no accounts, no ads, and no tracking. Your favorites and settings stay on your phone. Read the details in our privacy policy.
Still stuck?
Tell us what happened, which iPhone you're using, and what you expected to see. Write to hello@presentcompanycards.com.
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